Delivery and Return
Do you deliver internationally?
No, we do not offer international shipping.
What are the delivery costs and timeframes?
We aim to dispatch orders within 24 hours of receiving them. However, during busy times, this may extend to 48–72 hours.
For next-day delivery within the UK, orders must be placed by 12 PM to ensure same-day dispatch. Most UK orders are shipped via Evri.
Delivery Times and Costs:
| Delivery Method | Timeframe | Cost |
|---|---|---|
| First Class | 2–3 working days | £4.99 |
| Standard Shipping | 5 working days | £3.99 |
| Next Day Delivery (Weekday) | Next working day | £9.50 |
Prices apply to the delivery of a single abaya. Shipping costs may vary for multiple items, with adjustments shown during checkout.
Note:
- Working days exclude Saturdays and Sundays.
- Once an order is dispatched, delivery timelines depend on the courier.
- Couriers will deliver only to the specified address and will not leave packages with neighbors.
Once your order is shipped, an email with the tracking number and courier details will be sent to you. It is the buyer’s responsibility to ensure the delivery address is accurate. Sia Abayas is not liable for items undelivered due to incorrect address details.
Returns Policy
We will exchange or refund non sale items provided the item is returned to us in the same unworn, unwashed condition and in the clear packaging it was sent in within 14 days of the buyer receiving it.
Items on sale may be returned for an exchange only.
If there is a scent of perfume or a mark on the item due to make-up or deodorant from trying on the item, the return will be refused and the item will be returned back to you. We reserve the right to refuse refunds if the returns procedures have not been followed.
Please note that original shipping charges are non-refundable and if your shipping fee was waived (thanks to free-shipping promotion), refund will be excluding shipping fee if your final order value falls below the threshold to receive free shipping.
In the interest of hygiene, hijabs and under caps will only be accepted for a return if they have not been worn/tried on. If there are any signs of wear it will be returned back to the purchaser.
If any of the returns procedures have not been followed and we have to return the item back to you, a shipping fee will need to be paid. The item will remain on hold until this fee is paid
Depending on how busy we are it may take up to 14 days to process your return from the day it is received back and during Ramadan it may take up to 21 days.
Returns may take up to 14 days to process upon receipt, or up to 21 days during Ramadan.
How to Return an Item
Email us at siaabaya@outlook.com with your order number and return reason. You will receive a response within 48 hours with return instructions.
Returns Shipping Costs
Shipping costs for returns are the buyer’s responsibility. Sia Abayas does not offer return shipping labels or reimburse these costs. Items remain the buyer’s responsibility until received by us. We recommend using a tracked and signed-for delivery service to avoid transit losses.
How to Exchange an Item
Email us at siaabaya@outlook.com with your order number and the item you wish to exchange for. Instructions will follow within 48 hours.
Refunds
Approved refunds will be issued via the original payment method. Refunds may take up to 7–10 working days to reflect in your account, depending on your bank.
Returning Sale Items
Sale items can only be exchanged. For additional product or sizing details, please email siaabaya@outlook.com before purchasing.